March 25, 2015

Ask Dr. Z: Why is my laptop so hot?

Dear Dr. Z, my laptop is always running hot! I’ve had it for about three years, and for the past couple months it’s been loud and hot. I bought a fan for it, but it’s not really making a difference. What can I do? James in Pompton Plains Hello James, I understand your concern. Dealing with a loud, hot computer can be very annoying, not to mention harmful to the internal structure of your laptop. […]
March 25, 2015

Ask Dr. Z. : Do I have a Virus?

Dr. Z, I’m having a little trouble with my computer. It seems to be running slower than usual, and Apps move sluggish. My nephew came over this weekend and opened a PDF file in an odd email he received. The file turned out to be gibberish but I’m thinking that it may have given my PC a virus! What should I do? Ann in Pompton Plains   Hello Ann, first things first, you must be […]
April 19, 2015

Ask Dr. Z: Is Microsoft Calling Me?

Dr Z, I was called by a strange number yesterday that told me they were from Microsoft and my computer was infected with viruses. They said my computer was sending messages to the Microsoft office, and I could pay them to fix it remotely. It made sense because my computer has been acting funny, but something didn’t seem quite right. I told them I would call them back, but I’m not sure. What do you […]
May 7, 2015

Ask Dr. Z: Hinge repair isn’t that important, right?

Dear Dr. Z, The hinge on my laptop is broken, and my Boyfriend keeps begging me to get it fixed. Right now, I feel like I have more pressing needs. When I use it, I prop the Laptop against a book and it’s been working fine. Honestly, I’m wondering if I ever need to get it fixed because it’s just a silly cosmetic issue. It’s not like my motherboard or screen is in danger. I […]
June 4, 2015

Ask Dr. Z: Help me recover deleted files!

Dear Dr. Z, I made a dumb mistake. My hard drive is almost to the max, so I cleared out my recycle bin. I realized though that a file I really needed was still in there. I thought I deleted a previous draft of it, but in fact the file was the final version. I put so much work into it, it would stink to have to do it again. Is there any way I […]
June 25, 2015

Ask Dr. Z: Runtime Errors?

OK Dr. Z, I’ve seen you help others so help me. My computer keeps giving me runtime errors when I try to use certain programs and it’s annoying. I don’t know what a runtime error is, or the cause. A little guidance? Thanks! -Nathan Hey Nathan, Runtime errors are annoying, and unfortunately they’re fairly common on Windows operating systems. Runtime errors occur when there is a miscommunication between the program you’re running and the computer, […]